If Gamestop wants to survive, it better start hiring better managers, employees and treat customers better. Off course I will never spend a cent with them again.
This is for the Second Floor Gamestop located at the Columbia Mall. If you can, buy your games and do your trade ins at another store. The customer service at this store is very bad. The manager as the employee treat the customers as if we can't buy games anywhere else.
I went to the store to trade in 3 games. One of the games was still sealed because it was never used. It came with the xbox kinect. This short employee (so you can recognize him if you visit the store from hell) immediately insinuated that I may have stolen the game from the store, even thought the game had no Gamestop stickers etc. I offer to open the game, but then he couldn't accept the trade in because he saw me open it. I ask for the manager. He goes in to get him and after 10 mns the manager comes out with the employees version of the story. The manager tells me he can't accept the game and to go to another Gamestop to do the trade in. He even tells me that the game is not worth anything, with out checking the system to see if it was true. Punks stick together. I took the games, went to another store with a more mature manager, and guess what, it was worth something. He told me that the manager had the option to accept the game and just tell me the policy of the store with sealed games with out insinuating that I stole the damm thing.
They are just bad
I had great customer service they were very helpful
What's worse than walking into a video game store? Getting terrible service by someone who works at a video game store. I was thinking about picking up a Wii for my family, and when I mentioned that I never played a video game in my life, the guy begins to give me a lecture on the whole gaming industry! I spent the next 10 minutes listening to gamer lingo. When I finally asked about a Wii, the guy said that I ignored me and started pushing me to buy a more expensive system. I just dropped the whole thing and walked out. Buyers beware: Gamestop has no respect for customers.
Gamestop Prestige is a US Electronics Store based in Columbia, Maryland. Gamestop Prestige is located at 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA.
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