I only encountered one rude employee and honestly I think that was because I stumped her with a question she couldn’t answer and she walked away. The rest were professional and courteous. I say 2 stars because some technicians are not well trained and give false/misleading information on how an issue can and will be handled. The manager (only one according to him) while maintained professionalism , he was her indifferent to any concerns or questions and kept the conversation going in circles . The battery repair 79$ 90 day warranty. When I was not satisfied with the repair (it did not occur as the technician had indicated) he tried to sell me a refurbished phone for 299$ still only a 90day warranty , or a brand new one for 599$.
It's a nice store, quality goods and best service. Dennis gives professional advice and every convenience. I bought a gift to my wife with such impressive service that is a really holiday celebration.
It took 5-8 minutes for someone to come over and help me because the place was packed; but once an employee came by to help me everything went quickly and smoothly, and i left the place with a new iPhone.
I have never left a 1 star review before. Rude, ignorant, abusive, and irritating -- and those are its good points. I told the person at the door why I was there and what I needed. Put on chart -- 10 to 15 minute wait declared. 25 minutes later, I asked. "Front of queue" they replied. 10 minutes later, no response. I cornered another employee to try to get some help. They said "we cannot help with that here" -- I will show you how you can do the very same thing you have done for the last five times because it must be all your fault (my words -- not theirs). They did the same thing -- it didn't work for them any more than it worked for me. Apple still has better than average quality on their products but the whole company is becoming more and more arrogant and giving less and less attention to customers.
Typically when you think of an Apple store around the holiday season, a sense of dread and an expectation of waiting in a packed environment come to mind. My family came to the Columbia location and were pleasantly surprised with the fantastic customer service we were greeted with. Camile, who sold us our phones, was lively, attentive and made us feel like the only customers in a rather crowded store. Demetri and Dominique (Dom) were great at getting our new phones set up - answering all our questions and checking up multiple times while juggling other customers. Overall my easiest and most enjoyable experience at an Apple store. Thanks for being fun and energetic during a stressful time of year. Happy Holidays
Apple Columbia is a US Electronics Store based in Columbia, Maryland. Apple Columbia is located at 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA.
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