I visit the store after work in person to find out the current status. Linda offers no apology for the delay or explanation for why she had not called as she claimed she would. She says only that she is unable to reach the jeweler.
My fiance and I went into Zales recently to purchase our wedding bands. Because we had decided to only do bands, the shopping really didn't take long because we didn't have to take time matching to an engagement ring. We also decided we didn't want to match, so we each picked our own. The sales person, Chris, was very patient and sweet. My fiance picked his ring very quickly, but I needed some more time/choices, all in all, it probably took probably took us 15-20 minutes to choose. But she was helpful in having a conversation with me about which one I would be most comfortable with. I didn't feel pressured into choosing the most expensive one that I had looked at, I felt she really wanted me to genuinely enjoy my choice and be comfortable with it. Anyway, we purchased the rings and were a little bummed because his would be 4-6 weeks and we didn't expect it to be that long-we are doing a courthouse wedding and have to plan around the arrival of the rings- so we paid and went home. I was curious to see if the rings were online because I hadn't taken a picture of mine... it turns out, his was being sold for $80 less online and mine would be $20 less because of an online promotion. We couldn't pass that up. So we took the rings back to the store. We felt terrible because Chris had been wonderful and really worked well with us, she had assisted us in our return as well. They forgot to give us a return receipt but that is okay, because we went back and they had it ready for us. I truly enjoyed my shopping experience there, they knew our names when we returned and when we called about our receipt and I really think that means something (I too am in sales and know my customers love when I call them by name). Anyway, we plan to return to Zales when we have future jewelry needs and hope Chris is there as well!
Have had 2 great experiences at this zales! First for my engagement ring and then for our wedding bands. Kelvin is a friendly manager and carol helped us with our sales both times! What a great team! Felt like we got quality individual attention in our searches both times and carol even remembered us with over a year between visits! What a great buying experience.
My only option was to "return" the ring and shop for another ring in the little time I had remaining.
On Monday (24th) I receive a call saying it wont be ready for another week. I explain my situation (again), that I bought the ring based on the salespersons assurance that it would be ready on Tuesday. The salesperson (Linda) says she will call those performing the resizing and immediately call back. She had not called back by the end of the day.
Terrible Service - Before buying an engagement ring that I would be proposing with the following week while out of town, I made a point of asking when the ring would be available after resizing. The salesperson said it would be ready on the following Tuesday (the 25th).
The delay was bad enough given the circumstances I had informed the retailer of but the terse service and lack of any sort of apology after they informed me of the delay shocked me.
I will never purchase jewelry from Gordons or any of its affiliated companies (Zales, Peoples, etc) again.
The prices and jewelry are very high quality for the prices but the service is terrible. I had purchased an engagement ring for my fiancée and they needed to transfer the warrantee and with one person working on it for about 1/2 an hour, she had to call in another employee to help her which then took another half an hour to actually get the warrantee transferred.
I have ways had a great experience here at this zales. Even when I go in to just look I am greeted but someone and asked if I need any help. The people there know there stuff and are very willing to help you order just the right size and everything.
Zales is a US Jewelry Store based in Columbia, Maryland. Zales is located at 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA.
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