I as well would give less than 1 star if possible. My wife lost the main stone in her ring & it had to be replaced. We were told that it would take 4 weeks to be replaced & returned to us. After 4 weeks we stopped by only to be told it would be a couple of more weeks. We come to find out this sat in the Kay main office for 4 weeks before being sent to Leo. We are now at the 8 week mark & nobody can tell us where her ring is. On top of that they have charged us for the repair & we have to pay for a ring we don't have.
However nothing got done about this.
The poor service we that we experienced made us go else where for our bands, along with advise our
Go someplace else. Would recommend avoiding Kay altogether. Guy that waited on me lost my order (for a wedding band that may or may not make it to me in time for the wedding) and mislead about the costs involved.
When I reached out to corporate management, they responded
I would give them less than one star. My fiancé went there, when he picked up the ring it was the wrong diamond. How does a professional jeweler make a mistake like that?
Friends to go elsewhere!
Kay Jewelers is a US Jewelry Store based in Columbia, Maryland. Kay Jewelers is located at 10300 Little Patuxent Pky, Space 1220, Columbia, MD 21044, USA.
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