I just had a nightmare at this place. The lady that was supposed to do my eyebrows BURNED my eyelid. She didnt even say "I am sorry" and left me in the room and went out to continue a manicure for another customer like nothing happened. I was left in pain until another nail technician came to give me triple antibiotic ointment. Very irresponsible person, she disnt even acknowledge her mistake. I paid for my manicure that was already done and left with a blister on my eyelid. I have a wedding tonight and I might not be able to attend. A person working in this industry should be better qualified, trained, and Have a little more empathy with the customers. I left with the feelig that customers in that establishment are nothing more than a profit. Customer satisfaction is not important. The workers were indifferent and the manager didnt even come to see what happened. I received help from an employee who felt sorry to see me in pain.
Based on other reviews, this place has a bad rep, but it is always packed with people, so all the people who love to come here, don't do reviews, which is sad. I actually love this place. When I moved to Columbia, I was looking for a place to call my nail home. I consider this place my nail home. I have been to other salons and this one was by far my favorite. The people are super friendly. Depending on who you get, you just have to be more clear on your needs, but overall, they get it. The best time to come is during the week or early mornings. You get the best attention because it's not usually a lot of people then. I don't have a specific person that I go to, but I like all of their work.
I went to this place on 8/6/2017 first time ever going there i was in such need of a full set for an event that i had to attend. With that being said the older male working there attended me with such rudeness i could tell off the back he was annoyed cause he didnt smile at all in till i asked him if everything was okay and said something about me in his lanuage. He didnt leave my nails as i asked him, he left patches on nails didnt fill it in completely i could tell that my nails would only last me 1 week. I was disappointed by the overall experience and the quility of work. I know now to always stick to your regular nail salon.
The people are overall nice and pedicures in my experience are alright. But anything with the hands- manicures, full sets STAY AWAY! I have on multiple occasions had them cut my cuticle too far back so they end up bleeding and tender. Overall, it is an average nail salon but after one too many bad manicures I warn you to stay away!
This is the 2nd time I arrived at this location at 7:45 and they rudely told me that I couldn't be seen, it was too many people waiting already. When I walked in I signed in and sat there two other people came in and he said nothing. My daughter and I were looking at polish colors and this rude guy walks up and asks us what are you trying to get? We told him and he was like no you have to come back too many people! It wasn't what he said it was how he said it. And then he went back to his chair speaking angrily in his language and all the workers looked at us. So we left after we saw two workers go to the list and ask who to take next and he said No! I refuse to keep giving my hard earned money to people who give me their ads to kiss! I will give my money to my own people regardless of how far of a drive! They can go to hell!!!
Nail Trix is a US Hair Care Studio based in Columbia, Maryland. Nail Trix is located at 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA.
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