Purchased a Spirit Elliptical XE295 from Billy. Unfortunately the unit appears to be a lemon. After less than one month, the unit started to make a clicking sound. Contacted Billy, who was very responsive and put in a repair order. Spirit Fitness contacted me to send the parts, but that is when the wheels fell off. The contractor for Spirit only works Mon-Fri from 8-5. I don't get home until almost 8pm, and my wife doesn't get home until 430pm. So, I again contacted Billy who was able to get a service technician from Leisure Fitness in Delaware to come to my home around 6pm. Even after this, 2 days later the unit started making an extremely loud squeaking sound that woke my daughter. So I contacted Billy again and he has submitted a Return Authorization. So at this point I have to wait until next week to get the approval for the return to get my full refund. At this time I would rate the service I got from Billy and Leisure Fitness at a Five Star level, but for Spirit and their equipment, I would give them One Star.
Matt T. was our sales rep in the Columbia, MD location. My wife and I purchased the Matrix A50 Elliptical machine for our home gym. The machine has been here for a week and we just love the internal workout plans that come with the machine. I would highly recommend Leisure Fitness and the Columbia, MD location for your in home gym equipment. The delivery team was great as well. Thanks Carlos M
Leisure Fitness Equipment Johnson Fitness Wellness Store is a US Store based in Columbia, Maryland. Leisure Fitness Equipment Johnson Fitness Wellness Store is located at 6131 Columbia Crossing Cir, Columbia, MD 21045, USA.
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