Jan 3, 2011 my mother brought me a recordable book. I was turning 28 and thought nothing much of the book, but enjoyed it non the less.
But there was a problem. My mothers voice. The one thing keeping me sane was on those recording, and hallmark did not care. I came back to the store to explain to the importance of this book. She didn\'t care. It didn\'t matter to her. She had no remorse, sympathy or empathy for me. She could care less.
Staff is typically friendly, store is well stocked with the items you expect. Prices are a little high, but typical for the store. Conveniently located near a mall exit and on a corner - good spot to be.
I arrived at Hallmark presenting the issue and I was told that the book wasn\'t even in stores when I got it. Wow, but I had a receipt at home that shows my mother got it 12/31/2010. The lady in the store stated that I need a receipt. No problem.
I have the receipt would I take this priceless treasure back to this store no. Because I believe that the carelessness they showed to my feels would be the same effort shown to my book, ultimately leaving me with the struggle to remember my mothers voice.
In Oct of 2011 my mother passed. This book was the one thing that kept me sane because within the first page she reminds me that I will always be her princess and she loves me.
Today the book stopped working, no problem technical difficult. So I pick up my book and go to the Columbia Mall. First to get batteries that was not it. Second to Hallmark.
Outstanding customer service. Can't say enough about it. I felt welcomed from the moment I stepped inside the shop. The store attendants were very friendly, courteous, and attentive. They went above and beyond to help me with what I needed. Great experience!!
I thought Hallmark was suppose to make your bad moments manageable and your good moments great. This experience made me few horrible. I left the mall crying and even now pray that I can find someone who cares enough to help me fix my book.
Amy S Hallmark Shop is a US Store based in Columbia, Maryland. Amy S Hallmark Shop is located at 10300 Little Patuxent Pkwy Ste 2257, Columbia, MD 21044, USA.
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