Had to call 3 times till they answer
Inconvenient, inconsiderate. It's a nice place, other than the fact that they forgot to place my items in my bag! Then I called the store to report the discrepancy and they don't even apologize. It's inconvenience to me that I have to return to a store for something I should've had the night before. The employees at this store need to recognize that not everybody wants to waste the gas and the time to return to their store twice. I wish they would've done more to compensate for their mistake, at least an apology.
Messiest most disorganized store I’ve ever stepped foot in. There are literally piles of clothes everywhere, empty shipping boxes block walkways, boxes of shoes obstruct the registers, and the employees (“manager” included) are clueless.
My teenage daughter and a friend went to Pacsun and she purchased 2 shirts, buy one get one half off. The male employee told her $58.00. She was holding $50, he then told her ok thats fine and took only $50. When she got home she thought it was too much and looked for the receipt, there was none. I called the store and explained the situation, we didn't want to return, simply get the discount. The manager, who I beleive was the employee she dealt with, said there was nothing they could do without the receipt. My call on this, the employee stole the $50 so there was no receipt in the first place.
I’ve shopped at PacSun for my brothers for years, this location specifically and it’s a shame to see what this location has become.
The “manager” was pleasant but incompetent. I wanted to exchange a size (L for M) with a receipt and he was insisting that I pay the current price, $10 more when it should have been an even exchange. I kept the L.
I also had a gift card that I used toward the purchase of sweatshirt. I owed an additional $5.32, paid $6. The “manager” then says I owe 68 cents. I look at the screen and explain that 68 cents in my change.
Pacsun is a US Clothing Store based in Columbia, Maryland. Pacsun is located at 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA.
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