Went in today to Christmas shop asked the manager if anyone could help me and she gave me the snobby attitude telling me she'll be up there in a minute and then turns around and approaches me and asked me what do you want ? The whole conversation she just had this snobby attitude like God for bid if I asked her for help. 1:40 pm today. Must be because I'm a white guy
This place lacks customer service. Over stocked, not organized, just a cluster of clothes laying all over. Reps aren’t helpful, ignoring customers. Terrible!!!
It can be hard to find clothes that fit if your not the most sculpted man in the world, so for everyone else express seems to have clothes that fit you, not just sort of are the right size. And really that's all you need to know, the staff will convince you of the rest when they help you find those clothes.
So i have been a long time customer of Express we are talking close to a decade of shopping at this store and never have I had such a horrible experience as I have had this past week. It started when I ordered the wrong size coat which I completely understand is my fault, however after checking the website to make sure my size was available I arrived at the store on black Friday(the day after my order arrived at my house)and the system was down. Luckily the manager James is very helpful and intelligent and was able to explain to me the issues and asked me to return the next day.(I live about an hour from this location it's the closest one to my house since they closed the Frederick location) I returned to find the system was still down and I could not be helped, I even called customer service who could not help me. I returned the next day to try again. This time the system isn't showing my item online and they are still telling me the system is down, like really two days with no system, give me a break. A this point I'm a little frustrated but determined to get my coat that I love so much in the right size. I return to the store one last time on Sunday and no one can help me and the manager give me a number to call(customer relations) he tells me the only option is for him to find a store that has it and have them ship it to him( he doesn't work again until Tuesday) I call the number they were not only unhelpful I question the woman I spoke with's competence in her roll at the company. So that was a dead end. SO I try one more time and go to the store this morning and speak with the taller bearded gentleman running the cash register. I forgot to mention in between all of this I bough a white shirt which turned out to be heavily stained on the inside. So he exchanged the shirt for a new, and starts calling stores to find the coat in my size.... at last he says Montgomery Westfield has the coat in my size!!!!! they even match the style numbers and confirm with him the coat is the one I have handed him.... He tells me this news and of course I am excited as the store is near D.C and will hold the coat for me. I drive the hour and some change to the store and that's right you guessed it it was not the same coat!!!!! ARE YOU KIDDING ME GUYS!!!!! you had the coat and all the info right in front of you and tell me they have the coat and it is the wrong one!?!?! so after four days and about $125.00 in gas I still do not have my coat and no one at express can help me!! Please trust me when I say I am canceling my credit card for this store and never coming back!!! AFTER TEN YEARS AND THOUSANDS AND THOUSANDS OF DOLLARS SPENT I AM DONE! THIS IS HOW YOU TREAT A LOYAL CUSTOMER? WITH INCOMPETENCE AND RUDENESSS i WOULD NEVER RECOMMEND A FRIEND OR FAMILY MEMBER SHOP HERE EVER AGAIN! IF SOMEONE AT CORPORATE CAN MAKE THIS RIGHT I'D LIKE TO HEAR YOU OUT BUT IT WOULD TAKE A MIRACLE TO BRING ME AND MY EXTREMELY EXTRAVAGANT LIFESTYLE BACK TO THIS STORE.
Clothing is very expensive and doesn't hold up for the cost. Cuts usually run small and sales are either excellent or pointless. When there is a sale it will look like a pack of Tasmanian devils rolled through and you wouldn't even notice because the store seems to be trying to cultivate an aura of disarray. Employees can be friendly but I've almost always noticed an air of self imposed superiority because they work at Express
Express is a US Clothing Store based in Columbia, Maryland. Express is located at 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA.
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