The store is a good size and the staff are very willing to help. I felt the particular questions I had on my visit were a little beyond the depth of the staff so I found that somewhat disappointing. Lost a star. Great place and usually great advice.
Used my dividend to buy a new pair of boots. The staff in the shoe department were very helpful. Would definitely shop here again.
I always have good experiences at REI, and this store is no exception. While understanding that the prices are pretty high, you're paying for the salespeople's expertise. I went in to buy some hiking shoes, and an employee did a great job of measuring my feet, and really helping me get what was best for me (they're not paid on commission). If you don't know what you're getting and need profession advice, I'd definitely come here.
I love this place. All the employees are extremely patient and attentive to your wants and needs. I’ve never had a bad experience at this location. I would highly recommend it! Becoming a member has saved me a lot and had some great perks as well.
I also went into the store on the last evening of the Labor Day sale and had some questions about some camping gear. The salesman acted as if he had been through the wringer, was tired, and did not really feel like taking my questions. He was sarcastic and it just seemed like he wanted to beat a path out of there ASAP. I am sure that the demands of the job, during the sale, can be stressful, but I don't think the customer should suffer the consequences of his bad day. I just had some questions about a backpack that I wanted to buy for my wife.
Again I will say this is not the norm for the store where customer service is usually excellent.
Excellent customer service is the norm at the Columbia, Maryland REI Store. But my last two visits there, during the Labor Day sale, fell short. During one visit my cashier barely made eye contact with me as she carried on a conversation with the cashier next to her and was generally rude.
Rei is a US Bicycle Store based in Columbia, Maryland. Rei is located at 6100 Dobbin Rd Ste B, Columbia, MD 21045, USA.
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