Terrible customer service when you call to ask even the simplest question. The woman who answers the phone hangs up on you in the middle of speaking. Incredibly rude
I went to Kids Foot Locker in Columbia Mall today to buy the kids new shoes and the staff seemed to purposely avoid us. They had no customer service skills whatsoever. Nobody ever asked us if we needed any help. As we were looking at the Jordans a random girl commented on the ones my daughter picked out. Then this random girl began to help us look for shoes. The girl let us know that she did not work at the Kids Foot Locker. Customer service came natural to the girl. She even measured both my kids feet. I told the girl she definitely has a bright future anytime she goes out of her way to help strangers. Then she let me know she worked several doors down at Foot Action and had just got off work and as she walked by Foot Locker she saw us not getting any help and decided to step in. So tomorrow I am going back to the mall and into Foot Action to purchase the shoes and make sure I speak to that girls manager to let them know how awesome she is. I am also leaving a negative review online for Kids Foot Locker.
I've had only unpleasant experiences when shopping at this location. Half the employees look like they don't want to be there nor help you. I was standing in front of the register waiting for asssitance and the girl Elise didn't even say a word to try to help me, she just stood there and stared blankly. That's the last time I walk into that Foot Locker. They need employees who are willing to help and at least fake a smile when people spend hundreds of dollars in there.
Dion is a true salesperson in a very positive way. He took his time to help me locate the shoe I wanted even though it meant him not receiving a sale. Thumbs up on customer service Dion. I hope I spelled your name correct.
The employees are very helpful and nice
Foot Locker is a US Shoe Store based in Columbia, Maryland. Foot Locker is located at 10300 Little Patuxent Pky, #2250, Columbia, MD 21044, Columbia, MD 21044, USA.
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