The wait time was about 50 minutes before being called in. After that it was only about 5 minutes to finish the job. I spoke with the gentleman who helped me and got an impression that the staff members are well aware of the bad reviews in Google and it looks like they have improved a lot. A+
Wow, I have a hard time relating to the negative reviews. I can't say the guard was warm and fuzzy but I didn't have time to evaluate her beyond that. I made an appointment online, showed up 5 minutes early and was called in for my meeting about a minute later. it is true that the waiting room had quite a few people sitting in it, but I have to believe they were walk-ins.
All my questions on filing a retirement claim were answered clearly and concisely. I also visited this office 5 years ago, and received excellent service then as well. Keep up the good work!
This place has two totally open counters , because place is too small, so everyone in that room can listen to the communication. So there is lack of privacy and staff is lack to of knowledge. They made me to do 5 trips and every time ask for new documents . Why don’t just tell me that what do I need to bring with me besides what is stated on the website. Even after 5 trips my work is still pending Waiting for 6th round . Staff needs to be more knowledgeable and trained.
Regardless, the information and service I received was first class. Ms Vines was friendly, extremely knowledgeable, and very helpful. I was in, explained the problem, discussed the options, resolved the issues, and out in 20 minutes. And that included friendly introductions and cordial goodbyes.
This is the second time going to this SSA office and my experience has been the same each time.
I went there without an appointment and was seen within 75 minutes. While waiting I observed and listened to all workers there and they were all professional. Sometimes, of course, they could not do what someone requested and politely let them know that SSA did not do that. When I was called (I was signing up for Medicare) I was greeted by Ms. Vines. I told here that I had been going through quite a time with the website and and the 800 number and that information was wrong and it had been weeks of phone calls to try to get resolution. She told me she had looked at my record before she asked me to come in (they get your SSN when you check in) and she told me she already knew what the problem was. With a smile and some nice conversation Ms. Vines rectified weeks of angst in just 20 minutes. To say I was stunned was an understatement based on the reviews I have seen. Thank you Ms. Vines!!!
Also please note that while there are 2 windows in the lobby, there are many desks in the back. Guess it depends on what you are there for as to whether you are at a counter or a desk in the back. I can tell you that from where I sat, I did not hear any counter conversations.
Advice? if your issue can wait a few days, make an appointment, otherwise, show up early in the day and be patient.
U S Social Security Administration is a US Local Government Office based in Columbia, Maryland. U S Social Security Administration is located at Lakeside Building, 8865 Stanford Blvd #110, Columbia, MD 21045, USA.
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